Response Time Reduced to 21.3 Minutes for Gas Odor Calls

Response Time Reduced to 21.3 Minutes for Gas Odor Calls

When gas customers — or anyone in the community — think they smell gas, which could be an indication of a leak, they should call PG&E right away at 1-800-743-5000. The report goes into our new dispatch system to ensure a Gas Service Representative (GSR) responds quickly and works to determine the cause of the odor and if a repair is needed. Thanks to our upgraded dispatch system, our response times are faster than ever, ensuring that we put a GSR at the location within minutes to help ensure our gas system remains safe and reliable. PG&E now ranks in the top quartile for gas utilities nationally for response time.

For more details, and to see how we are continually working to keep you and your family safe, visit PGECurrents.com.

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