A Reliable Infrastructure

We’ve invested more than $7.2 billion since 2013 to modernize our electric operations and upgrade the grid. As a result, the 16 million people served by PG&E experienced the fewest minutes without electricity in company history.

We have installed smart-grid technology, which dramatically reduces the amount of time it takes to restore power to our customers in the event of an outage. Instead of waiting for a crew to arrive on-scene to restore circuits manually, these new devices do it automatically, often within minutes. Utility workers have installed this “self-healing” technology on more than 700 circuits throughout our service territory. To date, this technology has avoided more than 102 million customer outage minutes. In 2015, customers experienced the fewest number of outages in PG&E’s history.We also use infrared technology to identify potential trouble spots so that stressed equipment could be repaired or replaced before it failed.

New state-of-the-art electric control centers incorporate smart grid technology, giving operators more real-time visibility into the electric system.

It’s our responsibility to make sure electric service is there when customers need it – day or night, rain or shine.

Response Time Reduced to 21.3 Minutes for Gas Odor Calls

$2 Billion for Pipeline Safety

PG&E Completes $90 Million Electrical Upgrade in Butte, Yuba and Sutter Counties

As Silicon Valley Grows, PG&E Adds Electric Capacity While Improving Reliability

- PG&E Delivers Record Electric Reliability to Customers for Sixth Year in a Row

- All facts 2013-2015 unless otherwise noted